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At Quality Toys we aim for great customer service and we are proud to say that all our customers feel that when they shop at QualityToys.com they can expect high quality products and superior customer service. Here is a sampling of the positive feedback we receive from some of our customers.
If you have feedback you'd like to share with us please submit it via the form below.
"I wanted to express my delight in working with your employee, Rachel. I had tried to order the musical trampoline on line and discovered it was on backorder. I then called your support and spoke with Rachel. She was very diligent in keeping me up-to-date with the progress of the trampoline being available again. She was never pushy just extremely helpful and informative. I am a consultant and know the good customer requirements. Rachel fulfills all of those goals above and beyond. It is my sincerest wish that she will be recognized by you and Quality Toys as the valuable employee she is." (Judy Willcox 7/2/2012)
"Thank you Rachel. I appreciate your getting back to me so quickly. I plan on ordering more options from you all in the spring, I bought the wagon to pull behing my Segway. Your customer service, prompt shipping, a most excellent wagon along with a great price has been above my expectations. I have had an excellent online shopping experience! Thank you!!! Have a wonderful holiday season!" (Amber Rinde 12-5-2011)
"On behalf of the children and parents at Edgewood Elementary School, we heartily thank Quality Toys for the generous resolution of this matter. In return, we promise you our future business when the need arises... I look forward to receiving the tracking number. More importantly, I look forward to our students' faces when they see the new addition to the library. They already love the original rug. It's quite cute, everyone walks around it, as they don't want to step on it. They will be incredibly excited to see another rug. Thank you for your commitment to excellence. It is appreciated. Thank you, thank you, thank you. (Kristin Tyler 10/7/2011)
"I am a grandmother who is using the internet for the first time to purchase Christmas presents and have used approximately six different sites to date and yours stands out, by far, as having great information, an excellent price for the doll house I purchased (it was on sale for approximately $89 and I researched MANY other sites and found it elsewhere as expensive as $199!!!), and phenomenal delivery – it arrived the next day. I will absolutely use QualityToys.com again in the future and will let my other “grand-friends” know of all the positive things about your site!"
(Candy Mixter, MA 11/2010)
"Ordered online because my phone was about to die. Linda says in stock in warehouse. Thanks guys! Your price is the best, your shipping costs are the lowest...and most expeditious and you're the most helpful! I think you saved the only trip I've gotten to take this summer." (Jennifer Willemsen 8/2010)
"Just wanted to take the time to let you how impressed I was with the service I recieved when ordering from you company. On 3/16 I called your company to order a piano for my nephews birthday and was told that it was out of stock. I explained to the rep that this was the 3rd company I had called and he took the time to call the manufacturer and have it shipped directly to me. I recieved it today 3/17 and am very satisfied. It is a pleasure doing business with someone that cares about the customer. Thanks again, Debra R." (Debra R., FL 3/17/2010)
"Thanks for helping me with my purchase. Johnny loves his new multi sensory playroom. Thank you for helping me put together all the toys and products needed to make the Multi Sensory room. All your products are very economically priced. Thanks again for allowing me to provide Johnny with a Multi Sensory Room that is with in my budget!" (Sharon P. OH 3/4/2010)
"RAY was so awesome! I really appreciate his hard work and qualitytoys customer service. I will be shopping here again soon!" (Lisa Rappa, FL 1/19/2010)
"I am writing to commend you on your superior customer service! I called first to check of you had an item in stock, was told you had one more in stock. I ordered and received a tracking number seriously) within ten mins! And the package just arrived in perfect condition, ahead of schedule. You guys are amazing and have a new repeat customer!" (Jessica Thompson, TX 12/14/2009)
"Joe at quality toys was extremely helpful. He returned my phone call and answered all my questions. He was willing to help me in any way. I thought his customer service was excellent. I would buy from him anytime." (Natalia VanWagenen, UT)
"I was very pleased with the price and product. The Gorilla Playsets Adult Swing was shipped on time and in perfect condition. I would definitely order from you again! Thank you!"
"You guys know what customer service is! Your staff has been unbelievable! You were patient and helpful till I found the perfect gift for my grandson. Thank you!" (Vivian M., Virginia)
"Great prices, terrific website, fast shipping, excellent customer service. I am a very satisfied customer." (Christi S., Califronia)
"As a preschool teacher I really enjoyed your site!! I have been looking for a long time for such a site. A preschool classroom needs to be constantly updating the equipment, toys and furniture as it is important for the children's development. With Quality Toys it has all become simple. I can find whatever we need at the most unbeatable prices! And since we found this site, we don't need to update as often since everything here is extremely durable, so this is really helping our school's budget! Thank you."
"I would highly recommend Quality Toys. All the toys and furniture I bought for my school are built well and are withstanding the kids' wear and tear on it. I decorated one classroom with the safari themed furniture, and the kids love it! Thank you!" Dean Marsha Cole, KS
"My six year old loved this Quadrilla Twist christmas present. He and his four year old sister spent several hours christmas day racing to load more marbles on the track. I get to help contruct and reconstruct the different patterns, which I also enjoy. This is a high quality and fun toy." M.Johnson, (Morgantown, WV)
"Life has not been the same since I bought my two year old the Comfy Animal World Software! Its keeps him quiet and busy for hours, while I know he is gaining skills! Thank you!"
"I wanted to buy something nice for my coworker when she had a baby. i bought a baby aspen gift. The baby aspen gifts are a really nice line of practical baby gifts presented beautifully with a soft touch. Thank you Quality toys for making gift shopping so pleasant."
This year Christmas shopping was easy! I just shopped for all the children in the comfort of my home! Quality Toys is great! It has toys for all ages! Not to mention their unbeatable prices and excellent service. I bought a Melissa and Dough dollhouse, scooter, Radio Flyer tricycle, warm lambs carriage cover and the wooden chess set.... I can't wait to see everyone's reactions!"
"My son got this Radio Flyer Classic Walker Wagon for his first birthday. He could already walk, but it is still has become one of his very favorite toys. From day one he has been practicing climbing in and out of it (with the sides up, but he's tall). Since the wheels don't turn super-easily, I don't have to worry about it sliding out from under him while he does it (especially on carpet). Once my son is sitting inside, he sits down and we wheel him around the house (the faster the better). When little friends come over, they also take turns pushing each other. This is very cute and apparently so fun that they often all try to climb in at once (we've fit up to a large 18-month-old in the basket, but that's about its limit). Usually, at least once a day, I find him sitting in the walker waiting to be pushed in circles around the house. My son also pushes stuffed animals around, but the corners are hard to turn, so I do have to follow him. This is also a very sturdy toy; we will be able to pass it down to my son's children. Because toddlers can also ride in it, this is the very best walker I've seen and my son certainly loves it. If you do push your child around in it, be prepared to do it a lot (he or she will love it). And, since the handle is quite low (it's built for a toddler, after all), it's hard on an adult's back. Buy one too, and you'll be real happy!" Katherine,(Littleton, CO)
With gas prices soaring these days I am really happy that I bought the Electric XB-700Li Elite Lithium Powered E-Bike for my husband. He rides to work everyday on it. Its Daddys favorite toy!
We bought the Melissa and Doug band in a box set. My kids just LOVE it. we invite some friends over and turn on the music and they cant stop dancing with their musical instuments! And another bonus was that it was a great price too! thank you Quality Toys!
As an experieced preschool teacher I must say, these toys are great for any preschool classroom. They are safe, fun, and made to last.
I knew I wanted a beautiful, durable chess set for my husband's birthday present. He plays chess with his friend on every weekend. I searched all over and couldn't find a set that fit my budget. Then I came across Quality Toys! and true to their name their wood expression oriental chess set was of high quality and affordable.
We bought the E200 electric scooter. This is a very fast scooter. Unfortunately the wheels are small making it a bumpy ride. We bought the E300 for my son and he has the bigger wheels. For the extra $30.00 or so, it is worth it to buy the E300 and get the smoother ride, and the more durable suspension.
I had a very postive experience with Quality Toys. Good prices, good service, good selection.
You guys had the best prices and on time delivery! What else can one ask for!
I was very happy with my transaction. My phone calls were returned promptly, my questions were answered and it was shipped on time. Thank you.
Best prices I can find for the Melissa and Doug products. Very nice customer service. Would not hesitate to purchase from Quality Toys again!
I am always afraid to shop online, since I like to see what I am getting. But, we planned a camping vacation and a short time before our departure we realized our old tent was no good. So I had no time to go out and shop around. So I decided to try online. I found Quality Toys and was very happy with my experience with them. I spoke to Joe on the phone to confirm all the details, to make sure it was really what we needed. It arrived on time and true to his world it was the perfect tent for our family needs!! I would highly recommend this site!
What a great "toy store". Its easy to shop in with such a beautiful layout and nice pictures. Quality toys has great prices and toys that I WANT to buy for my kids!! thank you!
I had ordered a bounce house for my daughter's birthday and needed it by a certain date. Joe went over and beyond and made several phone calls to make sure that I received this gift. I received it in time for the party and the kids had a blast. Thank you very much...I would definitely buy from them again. (Tonya Ward/N.C. May 28, 2009)
They were prompt and had the best base price on the Internet. They also went out of their way to get the best shipping quote for an oversized item (12' long).F.W (San Francisco 7/9/09)
"We bought a complete Yankees sports furniture set for our son Jackies bedroom. His room looks so cute and boyish. I appreciate that the furniture is so well made",
"Quality Toys proved themselves true to their name.. quality",
"Very competitive pricing. I'll be back here again.",
"Nice selection of riding toys. I got a few for my kindergarten",
"Great choice of waiting room furniture. I pretty much stocked up my whole office with their nice toys..",
"thank you for the great service, i got the cutest furniture for my kids playroom",
"What a great toy store. Its easy to shop in",
"Pretty fast shipping. I'm happy",
"I knew I wanted a beautiful, durable chess set for my husband's birthday present",
"Life has not been the same since I bought my two year old the Comfy Animal World Software",
"Nice folks working there. They helped me find a great gift for my granddaughter and she's really happy. We chose the Victorian Dollhouse and Kitchen Center..",
"With gas prices soaring these days I am really happy that I bought the Electric XB700Li Elite Lithium Powered EBike..",
" I recently purchased the mellissa and doug dollhouse and room accessories for my granddaughter. It was the perfect gift. Thank you Quality Toys",
" I wanted to buy something nice for my coworker when she had a baby. I bought a baby aspen gift",
"I got two of these wall panels for my Dr.s office and the kids really use it. Saves on alot of floor space. I recommend it for waiting rooms",
"These Charm plush rockers are great. The kids rock on it for hours and it makes noise so it keeps them enjoying it. I like that its washable. They had Moms in mind when they made it",
"Finally a toy store with toys for all my kids ages. I got a beautiful Wood Expressions Chess set for my older son and magneatos for the little guys. I was really happy with them",
"I got the Air Hockey Table and its the real deal. Solidly built.. so far its lasting two years with no sign of wear and tear",
"We bought the Melissa and Doug band in a box set. My kids just LOVE it",
"This year Christmas shopping was easy. I just shopped for all the children",
"My kids love the blocks. I love it too, keeps them busy for hours."
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